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The information and links provided on this page are designed to assist migration agents and other persons who provide assistance to review applicants including authorised recipients. News items For announcements and other items of interest, see the News page. Contacting the Tribunals For pre-lodgement enquiries, please contact the Sydney or Melbourne office of the Tribunals. Sydney (02) 9276 5000 Melbourne (03) 8600 5900 A national telephone enquiry number, 1300 361 969, is available for persons located outside the Sydney or Melbourne metropolitan areas. Local call charges apply from anywhere within Australia. This service is not available to callers from mobile telephones. The preferred method of lodgement for submissions or other correspondence is by fax. Sydney (02) 9276 5599 Melbourne (03) 8600 5801 For case related enquires after lodgement, please contact the Tribunal officer listed in the Tribunal correspondence. A direct phone number is provided in all Tribunal correspondence. See the Contacts page for the Tribunals’ opening hours, addresses and location maps. Frequently asked questions The FAQs page provides answers to a selection of frequently asked questions. Forms The following forms are in PDF fillable format and can be edited and saved.  Registered Migration Agent under s.312B - MR1
Appointment of representative - MR5 Change of contact details - MR6 Request for access to documents - M16 FOI request form - MR3 Withdrawal of application for review - MR10 See the Applying for Review page for the prescribed forms to make an application for review to the MRT or RRT. A list of forms is on the Forms and Brochures page. Policies and legislation Principal Member Direction 1/2010 - Caseload and Constitution Principal Member Direction 2/2005 - Efficient Conduct of Reviews [MRT] Principal Member Direction 3/2005 - Efficient Conduct of Reviews [RRT] Guiding Principles for Quality Decision Making Guidance on the Assessment of Credibility Guidance on Vulnerable Persons Guidance on Expert Opinion Evidence pdf  html Interpreters’ Handbook html Migration Act html Migration Regulations html Definition of a refugee html Guide to Refugee Law in Australia A list of policies and guidelines is on the Conduct of Reviews page. Processing Times CalculatorThe Processing Times Calculator helps estimate the length of time within which a decision is likely. Links to Research and Decisions Country of origin information is available on the Country Advice page. The information is prepared by the Tribunals’ Country Advice Section for RRT and MRT Members. The Tribunals currently publish at least 40% of decisions made by the MRT and RRT. Persons providing assistance to review applicants may find it useful to read past decision statements as they can provide insight into how Members may interpret legislation, apply policy and deal with particular issues. Published decisions can be found at the Australasian Legal Information Institute (AustLII) website: MRT decisions
RRT decisions A summary of recently published Tribunal decisions is contained in the Tribunals’ MRT-RRT Monthly Decisions Bulletin: précis. Complaints or compliments Our Service Charter sets out our standards of service. For information on how to make a complaint or compliment see the Complaints and Compliments page. Complaints are taken seriously and investigations are conducted thoroughly, discreetly and sensitively. Any complaint in relation to a Tribunal officer will be thoroughly investigated by a senior officer. Any complaint in relation to a Member will be thoroughly investigated by the Principal Member. Where appropriate, measures are taken to protect the identity of the complainant and other individuals or confidential information. A complaint that is lodged during a review will not affect the outcome of the review.
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