Complaints and compliments

Comments and compliments

Our Service Charter sets out our standards of service. You can help us by telling us what you like about your dealings with us or where you think we can improve.

If you wish to make a comment or compliment, you can:

tell the officer who is dealing with your case
call our national inquiry number 1300 361 969
send an e-mail to our
write to the Executive Officer at GPO Box 1333, Sydney NSW 2001

Complaints

Our Service Charter also sets out how to make complaints. If you are not satisfied with how we have dealt with a matter or with the standard of service you have received, and have not been able to resolve this by contacting the office or officer dealing with your case, you may forward a written complaint marked ‘confidential’ to:

Complaints Officer
Migration Review Tribunal and Refugee Review Tribunal
GPO Box 1333
Sydney NSW 2001

We will acknowledge receipt of a complaint within 5 working days. We will fully investigate all complaints and provide a written response as quickly as possible. We report on the number and type of complaints received, and how we have dealt with them, in our Annual Report.